Data Retention & Erasure Protocol

1. Retention Principles

UrbanGullak follows a strict data minimization policy. We retain your data only as long as necessary to provide our utility services, ensure security, and comply with legal obligations.

2. Retention Schedules

2.1. Identity Data (Long-Term)

• Data: Phone, Email, User IDs.
• Period: Retained for 5 years after account closure.
• Reason: Compliance with Indian IT laws regarding user identification and audit trails.

2.2. Operational & Security Data (Medium-Term)

• Data: Installed Apps, Call Logs (Verification metadata), Emergency Contacts.
• Period: Retained during the active life of your account to monitor security environment. Deleted 90 days after account termination.

2.3. Technical Data (Short-Term)

• Data: Device Info, Crash Logs, Location.
• Period: Device fingerprints are kept for 3 years to prevent security breaches. Crash logs are purged after 12 months.

3. Deletion Process

• Request: Send an email to service@urbangullak.com from your registered email address.
• Timeline: We process valid requests within 15 business days.
• Outcome: Data is permanently erased from active servers, except for records required by law.

4. Inactive Accounts

Accounts with no activity for 18 months will be scheduled for automatic deletion after a 30-day warning.